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So You Want To Return Something, Huh?

All returns must be approved and be issued a return authorization number.  If an item is sent back without prior authorization, a $15 handling charge will be incurred in addition to any restocking fees and substantial delays in a credit can -follow.  Requesting an authorization can be done by calling us at 1-866-739-2568.  All credits will be issued as store credit.  These credits do not expire.

You may return new, unopened spools sold and fulfilled by IsacordThread.com within 7 days of delivery for a full refund, minus any shipping costs.  Shipping is non-refundable.  If the item was shipped initially under a free shipping promotion, regular ground delivery costs will be deducted from the refund.

All returned spools must be factory sealed with the seal unbroken.  Tape does not substitute for a factory seal.  OPENED SPOOLS WILL NOT BE REFUNDED.

We do not offer exchanges.

You should expect to receive your store credit within 7-10 days of our receipt of the package. In many cases you will receive a credit more quickly. You will receive a copy of your refund credit in the mail.

PLEASE NOTE:  REFUSED SHIPMENTS WILL BE BILLED BOTH SHIPPING TO AND RETURNING SHIPPING, AS UPS BILLS US FOR A RETURN SHIPPING COST.  
IF THE SHIPMENT WAS SHIPPED UNDER A FREE SHIPPING PROMOTION, ORIGINAL SHIPPING COSTS WILL ALSO BE DEDUCTED FROM THE REFUND.

Non-Returnable Items
Certain items may not be returned.  These items include, but are not limited toL

  • Thread Charts
  • Open spools of thread
  • Special Purchase Items
  • Clearance Items

Clearance & Closeout
Sorry, all sales are final on clearance items.

International Orders
There are no returns on items shipped to destinations outside of the United States, and as such, all purchases are final.