FREE US SHIPPING ON ORDERS OVER $99 1.866.739.2568   CALL TOLL FREE
     > Log In      > Create an Account     > Shipping & Returns    
 


Shipping Policy

Nobody likes paying shipping.  It's a fact.  WE don't like it either.  However, if you spend over $99 and live in the United States of America, we'll pick up the freight costs.  Cool?  PLEASE NOTE:  Some large items and special offers will require an oversize shipping surcharge.  This is unavoidable - sorry!!

Did you hear that Alaska & Hawaii?  This means you guys, too!  (Except on super huge things like complete kits .  If you order one of those, we'll call you to work out a shipping arrangement.)  Most of the time your order will ship via USPS or UPS Ground, whichever is the most cost effective.  Either way, when your order ships you will be emailed a tracking number or delivery confirmation number, whichever is applicable.

Shipping Information

PLEASE NOTE:  REFUSED SHIPMENTS WILL BE BILLED BOTH SHIPPING TO AND RETURNING SHIPPING, AS UPS BILLS US FOR A RETURN SHIPPING COST.  
IF THE SHIPMENT WAS SHIPPED UNDER A FREE SHIPPING PROMOTION, ORIGINAL SHIPPING COSTS WILL ALSO BE DEDUCTED FROM THE REFUND.

Expedited Shipping Methods
Why do we only offer Ground and Priority shipping options?

Actually, we do offer several different shipping options, just not on the website.  If you require expedited guaranteed shipping, please phone in your order.  In our experience, this saves a lot of pain and eliminates problems before they happen.  We know some orders are more time-sensitive then others and would prefer to make sure that we can completely satisify your needs.  We strive to keep most of the items on our site in stock, but in the off chance we do not have the item, it wouldn't seem right to pay for next day shipping.  We'd rather you save the money on shipping and buy more stuff.

If you order an item with a shipping method other than Ground service, we will happily ship it out with that service for you.  However, please understand that choosing an expedited shipping method does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received (and what you order), some will be shipped on the following day, some take several days.  The only time we can guarantee delivery is with an order placed over the phone, so just call us if your desperate, ok? 

International Shipping
So you don't live in the USA, huh?  But you like our stuff?  Go ahead and order - we love our international customers and ship hundreds of packages abroad every week.  Please understand - we have absolutely no control over Brokerage Fees, Tarifs, Taxes, Import Duties, etc. etc.  We will be happy to ship to you, HOWEVER, you are responsible for any additional fees that may be assessed when you receive your order.  You must pay these to get your order.  IF you refuse your shipment, SHIPPING FEES ARE NOT REFUNDABLE and International orders are non-refundable, and as such, all International orders are final (i.e. - all sales are final).  Please keep this in mind when ordering.

Backorders
We make every effort to ensure that the items are in stock when you order them (or if shipped from an outside warehouse, that the items are available for shipping.)  However, peak demand for some products can cause backorders.  If this is the case we will ship any backorders to you at a later date at no additional shipping to you.  Sound fair?